Returns & refunds

Effective date: November 3, 2026

We want you to be happy with your purchase. This policy explains how returns, exchanges, refunds, and custom-order deposits work at Old Dad TX LLC (“Old Dad TX,” “we,” “us”). Please read it before you place an order or pay a deposit.

1. In-stock loose lab-grown diamonds

You may return an in-stock loose lab-grown diamond within 30 days of delivery or pickup for a refund to your original payment method, if:

• the lab-grown diamond is in its original condition (not set, altered, chipped, or damaged);
• it is returned with its IGI report; and
• the IGI report number matches the lab-grown diamond we sent you.

If a returned item doesn’t meet these conditions, we’ll contact you and send it back to you at your cost instead of issuing a refund.

Original shipping charges are not refundable, except as described in Section 8. You pay for return shipping, and the return must be shipped insured, unless the item arrived wrong or damaged (see Section 8). You are responsible for the item until we receive it.

2. Holiday Pricing

Lab-grown diamonds purchased at Holiday Pricing follow the same 30-day return policy as all other in-stock loose lab-grown diamonds.

3. Exchanges

In-stock loose lab-grown diamonds may be exchanged for another in-stock loose lab-grown diamond within the same 30 days of delivery or pickup, under the same conditions as a return (Section 1). Contact us as described in Section 6 to arrange an exchange.

4. Custom, made-to-order, engraved, and resized pieces: final sale

Custom pieces, made-to-order pieces, and any piece that has been engraved or resized are made specifically for you. They are final sale and are not returnable or refundable.

Workmanship defects in custom pieces are covered by our 1-Year Limited Warranty (see Section 11).

5. Custom-order deposits

A 50% deposit is due after you approve your final design, and production starts once we receive it. The deposit is non-refundable once production has started. If you cancel after approving your design but before production starts, contact us right away and we’ll refund your deposit. The remaining balance is due when your piece is completed, before it ships or is picked up.

6. How to start a return

1. Email liam@olddadtx.com with your name and order number, and tell us whether you would like a return or an exchange.
2. Wait for our reply. We will send return instructions, including a return merchandise authorization (RMA) number and the address to ship to.
3. Ship the item insured, with its IGI report, and include your RMA number.

Please do not send any item to us before we approve your return and send you an RMA. Items sent without approval may be delayed or refused. Our mailing address is PO Box 1095, Roanoke, TX 76262; do not ship to it unless your RMA instructions say to.

7. Inspection and refunds

When we receive your return, we inspect it to confirm that its condition is unchanged and that the IGI report number matches. We then issue your refund to the original payment method within about 10 business days of receiving the item. Your bank or payment provider may need additional time to post the refund.

There is no restocking fee.

8. Damaged or incorrect items

If your order arrives damaged or is not what you ordered, email liam@olddadtx.com within 48 hours of delivery with your order number and clear photos of the item, its packaging, and the shipping label. This doesn’t limit any rights you have under Texas or federal law. If the item arrived wrong or damaged, we pay for return shipping, and we will repair, replace, or refund the item.

9. Sales tax

Where sales tax was charged on an item you return, it is refunded together with the item price.

10. Changes to this policy

We may update this policy from time to time. The policy in effect when you place your order applies to that order. The current version is always posted on this page.

11. 1-Year Limited Warranty

Who is covered: The original purchaser of jewelry made or sold by Old Dad TX LLC.

How long: 1 year from the date you receive your piece.

What's covered: Defects in workmanship and materials, such as a faulty setting, prong, clasp or solder joint, or a stone that loosens because of a manufacturing defect.

What's not covered: Normal wear; accidental damage, impact or misuse; loss or theft, including a stone lost because of impact or wear; damage from chemicals or heat; and any resizing, repair or alteration done by anyone other than Old Dad TX.

What we'll do: We will repair the piece, or if repair isn't practical, replace it with a comparable piece. There's no charge for parts or labor, and we pay return shipping on approved claims.

How to make a claim: Email liam@olddadtx.com with your order number, a description of the problem and photos. We'll reply with instructions. Please don't mail anything until you receive them.

Your rights: This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

12. Contact

Old Dad TX LLC
Email: liam@olddadtx.com
Mailing address: PO Box 1095, Roanoke, TX 76262